TERMS & CONDITIONS

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www.advertorial-co.com (hereinafter referred to as “The Website”) is a Website and domain name created, owned and operated by Advertorial FZ LLC (“The Company”). The Website and its logos are trademarks of The Company. All images and product names used on The Website are property of The Company. All information included on this site, including, but not limited to, any and all text, graphics, logos, images, articles and such, is the sole property of The Company. No material or information contained on this Web Site shall be downloaded, used, copied, reproduced, republished, posted, transmitted, transferred, distributed, or exploited in any way without the previous written consent of The Company. Any unauthorized downloading, use, copying, reproduction, republication, posting, transmission, transfer, distribution or exploitation of such materials and information is prohibited. You will be fully liable for any infringement of copyright or other intellectual property owned by The Company.

Price and availability information is subject to change without prior notice. All prices quoted are in AED unless otherwise stated.


  • United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

  • Visa or MasterCard debit and credit cards in AED will be accepted for payment.

  • We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.

  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

  • Cardholder must retain a copy of transaction records and Merchant policies and rules.

  • User is responsible for maintaining the confidentiality of his account.

The Site user will receive payment confirmation by email on the email address given at the time of order, through a notification sent in an app, or both. The confirmation will be sent after the payment has been processed as soon as practically possible.

LATE CANCELLATIONS & CHANGES

For late cancellations or change requests (late is defined as less than 24 hours before the start of the service);

or

NO SHOWS

Where a customer was not present to avail the scheduled service and as a consequence the service was not delivered;

In such cases Administrative charges will apply. Such charges will depend on the type of service which was scheduled.

PAYMENT OF CHARGES

Any applicable administrative charges will be communicated to the Customer at the time when the request for cancellation or changes is made.

  • Charges are deducted at the time of cancellation in case of a late cancellation and for late changes at the time of completion of the delivery of the service.
  • Charges for No Shows are applied once the Company is notified by its partner suppliers.

Should the Company, based on the delivery confirmation of our service partner, charge a user whereas the service was in fact not delivered, the Company will refund the full amount to the user. It is the responsibility of the User to bring such cases to the attention of the Company by emailing support@advertorial-co.com within 24 hours of the due date of the scheduled service.

Any other refunds including those listed above will be made as credits to the users registered account on Advertorial FZ LLC or onto the original mode of payment, as may be deemed appropriate by the Company.

We always keep our customers at the top priority and figure out the best ways to ensure their complete satisfaction. Therefore, we need a clear policy so that every client gets the most authentic treatment with the most reliable products and workforce. Additional terms and conditions may apply in respect to the particular service. These terms and conditions are subject to change without any prior notice. Thus, the customers are requested to refer the terms and conditions from time to time and even before availing any service. By availing the services, the customer is deemed to have accepted all the terms and conditions. The referred terms and conditions constitute a legal contract between customers and the parent organization.

WHAT WE DO

We are one of the most prestigious platforms for beauty salons. We offer one-stop solution to all the salon owners and salon-goers with multiple options. . In brief, we provide a platform including this site, and mobile application, where affiliates offer the perfect salon services for men, women and children. Salon owners propose various offers, discounts and additional concessions to the customers. You can visit our app and get details of the nearby located salon. We are completely committed to the quality of the services. We provide a venue to bridge the gap between salons and the customers. This means that apart from this terms and condition document, you’ll have contractual relationships with different legal entities.

WHAT MORE WE DO

We also provide forum to submit and post the user content. We may also send newsletters and other communications to you. In order to send email messages or WhatsApp information, we need to know more about you. We have a thorough data collection and processing practices.

SCOPE OF USE

The site is for your non-commercial and personal use only. If any persons use the website or its contents for the business purpose, it may invite legal action. To use the contents of the site, you require a written permission from a competent authority.

TERMS OF USE

Advertorial FZ LLC maintains this site and following are the terms and conditions that govern use of this site and the services offered by the parent organization. By using this site, you confirm to be bound by these terms and conditions and our private policy. You also agree to all applicable laws and regulations, governing our services. Our company reserves the right to amend or change these terms of use and all applicable laws and regulations on this site, without prior notice. The changed rules and regulations will be effective soon after posting on the site. We request to check this page periodically. If any customer violates these terms and conditions, then the organization reserves all rights to terminate his use of the site, bar him from the future use of this site and may take appropriate legal action against the concerned.

LIMITED LICENSE:

A visitor to this site is granted limited, non-exclusive, revocable, and non-transferable license to utilise and access to this site in pursuance of the restrictions of terms and the conditions of this site. We have all rights to change, suspend or discontinue any aspect or the portion of this site at any point of time, without serving any notice to the users. Without any liability, we can also impose limits on any of the services or the features mentioned on the site. The organization may also restrict partially or completely, your access to this site. A visitor has no right on the proprietary software and the related documentation. Except mentioned in the terms of use. Also, a visitor has no right to indirectly or directly, use, loan, own, sell, rent, license, sub-license, lease, copy, translate, assign, modify, create and/or improve any new or the derivative work from this site. A user is also not allowed to display, distribute or exploit the site in any manner, in whole or the part as it is strictly prohibited.

OPERATION OF THE SITE:

The site operates from United Arab Emirates (UAE), which is our country of domicile. If you’re opening this site from other locations, it’s your duty to comply with the local laws.
APPLICABLE LAWS: The laws of the UAE are applicable in governing the site and the services and all disputes arising shall be heard by a competent court of jurisdiction in UAE. DISPLAYED CURRENCY: The displayed price and the currency of the services will be, what is applicable in UAE. The charges will be clearly printed on the bills with additional details of extras or the Value Added Tax (VAT).
INTERPRETATION:  The terms and conditions, mentioned here supersede all other written or oral communications or agreements, conducted previously in regards of the subjects mentioned here.
CONFIDENTIALITY OF YOUR ACCOUNTS: If you use our site, you’re responsible for maintaining the account and the password. It’s the customers’ responsibility to restrict any unauthorized access to the account from any unknown device. Also through this document, you agree to hold the responsibility of all the activities that occur under your account or the password. The site is, directly or indirectly, not responsible or liable for any loss or the damage caused due to your failure to comply this document, mentioning terms and conditions.

STRICT PROHIBITION ON COMMERCIAL USE: Only the authorized persons have the right to use this site or our services commercially. Unauthorized persons cannot use this site for any commercial purpose, including sales or the services. A user needs prior written permission to make commercial use of any kind including advertisements and displays.

INTELLECTUAL PROPERTY: Our company is not responsible for the accuracy of the data or the content shared by the users. We just compile such data, text, information and other materials to make it available for the users. It is although produced on the company’s platform, we do not stand for its accuracy. The online material available on our site is our intellectual property and is protected by us. It may not be copied or re-distributed which is against the Intellectual Property Act. The material on the site is an exclusive property of our organization and its reproduction without written permission is not legal. Except the rights expressly and specifically permitted in this document (terms and conditions) nothing conveys you any right to use the material in any form on any platform.

NO GRANT OF ANY RIGHT: No point in this document grants you the right (directly or indirectly) to use the online material which is our sole intellectual property. Nobody is allowed to use this material to create a product, for sale or to be used online in any manner, in any form. By visiting our site, you acknowledge and agree that our organization owns all rights, interests related to the content available on this website. Nobody is allowed to copy, translate, modify, or adopt content from this site without any written permission by the competent authorities.

WARRANTY DISCLAIMER: Our organization proposes no warranty or representation of any kind of warranty of titles or non-infringement or implied warranty of merchantability. We do not vouch for non-infringement or other violations of rights linked to the accuracy, validity, reliability and availability of the content on this site. Also, we do not guarantee the reliability or the authenticity of any advice, statement, opinion, claim and other information that has been shared, uploaded or submitted by any user. In any condition, we are not liable for any indirect or direct, special, incidental or consequential damages, lost profits, arising out of the use of the content of this website.

VIOLATION OF THE TERMS: Every visitor to this site understands and agrees to the clause that it’s the organization’s sole discretion to terminate access of an individual to the site, in case he/she violates this document. The company is not bound to issue any notice before taking any such step. We are also authorized to employ any other remedy and withhold or remove any unauthorized information. The organization is free to take steps, in case we believe that the information provided here is violating the terms and the conditions or inconsistent to it. Similar drastic steps may be taken if the company finds that the information made available violates the rights of the company, or the law or rights of any third party.

LEGAL RELATIONSHIPS

Whichever service you take from the affiliated salons via our app or the site will be subjected to the terms and the conditions of that service provider. Your contract of service will be linked to the terms and conditions of that particular service provider. Since, we are not the service providers usually, your contract of service will be with a different legal entity. So, please note that any contract during and after the completion of the service is between you and the service provider salon. The service provider is responsible for the services and any legal issue arising out of it.

LINKS AND SEARCH RESULTS

Our site may produce search results that has reference or links to the third-party sites or the content throughout the World Wide Web. Our organization has no control over these sites and the content within them. We do not guarantee, represent or warrant the authenticity, legality or the accuracy of that content. Also, we do not guarantee that the content is non-offensive and hence, we do not endorse any third-party content.

WE RESPECT PUNCTUALITY

We appreciate the customers, who knock the doors of our affiliated salons on time or even five minutes before. In such conditions, the customer doesn’t miss a single minute of the treatment. We don’t keep others waiting due to the late arrival of a customer just as you wouldn’t like to be kept waiting.

BOOKING AND CANCELLATION POLICY

We thank you for positive consideration of our booking and cancellation policy. Our booking and cancellation policy ensures fair treatment to all our valued customers. We request our customers to book carefully as last minute no show or cancellation means other clients cannot book into that time slot and it’s simply wastage of your and our precious time. It also wastes the expertise of our highly trained professionals. We understand that sometimes booking slot needs to be changed and our policy allows you to do so, provided a notice is served upon 24 hours in advance. A customer is allowed to change the booking time as long as he/she gives us advance notice and in such circumstances, either the deposit will be refunded or held for the next booking. If it’s within 24 hours and a customer cannot attend the appointment, he/she is allowed to send a friend or the family member to take the reserved slot or forfeit the deposit. Messages dropped on Sundays or other public holidays will be considered to be lodged on the next business day.

REGISTERING WITH US

Depending on the functionality and the service, you may or may not need to register with us. However, if you want to visit any of our associated salons, you require to register with us. We can also help you creating an account, based on the information shared with us. We require your name, email address and a few other details to create an account. You may later claim this account by creating a password. Your account will make it easy to avail most of our services, discounts, offers proposed by the associated salons. Our organization reserves the right to decline new registration or to cancel a previous account anytime. You register with us so that you don’t have to share information again and again. Registration with us is hassle free and you just require to share some basic information.

ACCOUNT PASSWORD

During registration, a customer is required to supply the password. Keep the password confidential and immediately notify us, if any unauthorized person gets aware of it. Also inform us immediately, if there is any unauthorized use of your email address or effort to hack the account. We take immediate action on any such breach of confidentiality. By visiting our site, you also agree that the organization is not responsible or liable if a person to whom you have disclosed the password uses the site through your account. The customer is solely responsible if the confidentiality of the password is not maintained by him/her properly.

EMAIL ADDRESSES

All accounts must be registered with a valid email address and any email address that does not belong to you and used fraudulently to open an account, will be dealt with firmly. The organization reserves the right to suspend or close such accounts. It’s important for the users to re-validate their accounts, if the organization believes that the customer is using an invalid email address.

DATA SECURITY

Customers are requested to share all the relevant information and details while filling the declaration or the consent form as it’s in the customers’ interest.
All personal information/data are kept secured as we have a robust security system in place that is almost impossible to hack.
All personal information or the data shared by the customer are kept secret and confidential. The information may be used for any future reference.
The organization has all rights to use the personal information to contact you to share information related to the products, service, offers and the promotions and other legitimate marketing purposes. If you wish, not to receive this, just give us a call.

SAFE PRACTICES

  • Our organization considers the clients as very special part of our family and therefore, would like to share some very important policies that we strictly implement to protect the safety of all our guests and team members.
  • If you’re suffering with cold/flu like symptoms including a runny nose, sore throat, sneezing or a temperature, then you’re requested to reschedule your appointment. We also request, not to bring friends during your appointments. Children are welcome only, if they have their beauty treatment scheduled. We respect your right to privacy. We request you to respect the peace and quiet by leaving the children at home. Also put your mobiles on silent mode while in the salons.
  • Apply sanitizer or hand cream on entry.
  • As we are one of the most reputed, authentic and well-known businesses, we feel that it is vital to be transparent about our health and safety practices. The practices include:
  • Disinfecting and sanitizing all equipment before use.
  • Proper social distancing in our salons.
  • Hand sanitizers available all over the affiliated salon.
  • All the associated salons disinfect all surfaces including hand rails, door handles, bed, chairs, front office desk and other such articles.
  • We employ autoclave (medical grade sterilization machines) that is used for all metals.
  • We use a professional laundry off site, that specializes in supplying hospital quality linen.
  • We have air purifiers on in all rooms of the salons.
  • Our advanced facial treatments have disposal heads for one use only and are then discarded in an environment-friendly manner.
  • Our team uses face masks and gloves, when required.

CONSENT AND CONTRAINDICATION

  • Wherever applicable, please fill up the declaration/consent form with true and complete information. This helps in offering the right kind of consultation and services.
  • Before availing any new service, we recommend the customers to take a patch test of the products, used in the service to avoid any reaction. This ensures your well-being.
  • Please inform, if you’re suffering with any medical conditions as some services may not be appropriate for you.
  • While booking an appointment or availing any service, it’s also advised to inform us well in advance, if you’re pregnant. It enables us to ensure your comfort, safety and accurate service. Certain services are not advisable during pregnancy.

CUSTOMER/SERVICE REFUSAL

Our organization reserves all rights of refusal to any customer or any service that we feel that the service requested for is against the Standard Operating Procedure (SOP) or may not be suitable or safe to the customer. We assess the medical, hygienic and physical conditions of the customer as disclosed by him/her during the consultation process before offering any service.
Our organization also reserves the right to refuse services to any customer should we feel threatened or abused. Also, if any service is found inappropriate for a customer, our staff can refuse to oblige.

PRICES OF THE SERVICES

Prices of the services are exclusive to the respective salons and we/affiliated salons reserve the right to revise them as per the circumstances and conditions. We may alter the prices without prior notice.
Prices as on the date of service will be applicable with the taxes at the prevailing rates.

SAFETY

All valuables carried into the salons are at the sole responsibility of the customer. In any condition, our management will not be liable for any loss or the damage of the same. We give highest importance to the conduct of business practices, following the top standards of health, ethics and the complete compliance of the prevailing laws and the regulations.

PROMOTIONS AND OFFERS

Terms and conditions of the respective offers or promotions would be applicable in addition to the generally defined terms and conditions.
Services offered under the special promotions will be available without promotions as well.
In any condition, offers and promotions cannot be exchanged in lieu of the monetary compensation.
No two offers can be clubbed for the customers.
We reserve all rights to modify or withdraw offers and promotions, without any prior notice to the customers.

POLICY FOR PAYMENTS

Our salons accept the payments made through cash/debit cards/ credit cards.
Collect your bill after the completion of the service. We can send your bill to your registered mobile number or you may collect it physically in the salon.
In case any bill has not been shared through any mode of communication even after 24 hours of the service, please write to us directly.
Miss bills are the cases where no manual or e-bill has been issued even after the completion of the service.
However, it is not applicable in cases, where failure is caused due to network/system/technical problems.
In such cases, a duplicate bill will be issued.

UNSOLICITED IDEAS

Our organization do not accept, directly or indirectly, any unsolicited ideas of any kind, including those of new or improved services, enhancement of any kind, newer technologies, advertisement policy, marketing campaigns and other policies. We request not to send us or any of our employee, any ideas, image, suggestions, or other materials in any form that is unsolicited. We have no obligation to review any unsolicited materials or keep them confidential. We reserve all rights to own, use, redistribute the unsolicited materials for any purpose, without any obligation. Since, we do not acknowledge such materials, there is no question of any compensation.

OUR LIABILITIES

We guarantee that we always try the best in what we do. We also promise our customers that we will exercise reasonable care in performing our obligations under this agreement. We own our entire liabilities with respect to the performance, non-performance, purported performance or delay in performance of our services and the obligations. Nothing in this agreement shall limit or exclude our liability or responsibility for fraud, death or personal injury caused due to our negligence or serious misconduct by our parent company. However, we exclude serious misconducts by our associated salons. We also own any other responsibility that cannot be limited or excluded from the prevailing or existing laws. You’re obliged to take reasonable remedial steps to limit, avert or reduce damages. But we cannot be held responsible for the loss of revenue, income, loss of actual or the anticipated profit, loss of business, and consequential or the indirect loss. We define consequential loss as the loss that is foreseeable, known, foreseen or otherwise.

TERMS & CONDITIONS

  • Visa or MasterCard debit and credit cards in AED will be accepted for payment.
  • We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE. 
  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
  • Cardholder must retain a copy of transaction records and Merchant policies and rules.

PAYMENT CONFIRMATION

  • Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment. 

REFUND POLICY

  • Refunds will be done only through the Original Mode of Payment Please allow for up to 45days for the refund transfer to be completed. 

CUSTOMER CARE

In case of any query, grievance, feedback or any complaint, call us directly or shoot mail to us. You can also visit our website to know more details.